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CEOs—Ed Liddy and Tom Wilson—who gave me the authority and flexibility to do things that hadn’t been done in the category previously. We also looked at the entire customer experience, from receiving a quote to getting a claim settled, and deconstructed it to understand the pain points for customers.



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The Best Response to Digital Disruption

Connect, then lead By Amy J.C. Cuddy, Matthew Kohut, and John Neffinger Harvard Business Review, July-August 2013 When we judge leaders, we look first at two characteristics:

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harvard business review july august 2017 pdf

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Connect, then lead By Amy J.C. Cuddy, Matthew Kohut, and John Neffinger Harvard Business Review, July-August 2013 When we judge leaders, we look first at two characteristics:

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Connect, then lead By Amy J.C. Cuddy, Matthew Kohut, and John Neffinger Harvard Business Review, July-August 2013 When we judge leaders, we look first at two characteristics:

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For Iansiti and associate professor of business administration Karim R. Lakhani, the answer is an unequivocal yes. We have entered an age of “Digital Ubiquity,” they wrote in Harvard Business Review …

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Harvard Business Review is a general management magazine published by Harvard Business Publishing, a wholly owned subsidiary of Harvard University. HBR is published six times a year. First was published in 1922. HBR's articles cover a wide range of …

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Five of the 10 most valuable companies in the world today—Apple, Alphabet, Amazon, Facebook, and Microsoft—derive much of their worth from their multisided platforms (MSPs), which facilitate interactions or transactions between parties. Many MSPs are more valuable than companies in the same

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